What to ask when you call

You do not need to have everything figured out before calling. These questions can help you compare options.

• Are you accepting new children or adolescents?
• What ages do you serve?
• What levels of care do you offer?
• Do you offer outpatient, IOP, PHP, inpatient, residential, or care navigation?
• Do you accept my insurance?
• Is prior authorization required?
• What is the intake process?
• How soon could an intake happen?
• What is the program schedule?
• Is this standard outpatient, intensive outpatient, day treatment, hospital-based care, or live-in treatment?
• Is family involvement included?
• Do you provide medication management?
• Do you support co-occurring substance-use concerns?
• Do you support eating-disorder concerns?
• What happens if symptoms worsen after hours?
• What costs should we expect?
• What should we bring or prepare before intake?