What to ask when you call
Reviewed August 19, 2026 · ViableMHR
You do not need to have everything figured out before calling. These questions can help you compare options.
- Are you accepting new children or adolescents?
- What ages do you serve?
- What levels of care do you offer?
- Do you offer outpatient, IOP, PHP, inpatient, residential, or care navigation?
- Do you accept my insurance?
- Is prior authorization required?
- What is the intake process?
- How soon could an intake happen?
- What is the program schedule?
- Is this standard outpatient, intensive outpatient, day treatment, hospital-based care, or live-in treatment?
- Is family involvement included?
- Do you provide medication management?
- Do you support co-occurring substance-use concerns?
- Do you support eating-disorder concerns?
- What happens if symptoms worsen after hours?
- What costs should we expect?
- What should we bring or prepare before intake?